How To: Send an Athlete a Welcome Email - From Athlete Profile Page
In this section, you will learn how to send a welcome email to an athlete from their CoachMePlus athlete profile page. Follow these steps to provide athletes with a warm welcome and important information about their CoachMePlus account.
What is this used for?
Sending a welcome email is essential to onboard athletes effectively, providing them with essential information and access to their CoachMePlus accounts. This feature ensures athletes start their CoachMePlus journey with confidence.
Step 1: Access the Athletes Option
- Select the "Athletes" option in the main menu.
Step 2: Search for the Athlete
- Type the athlete's name in the Search box.
- Select the athlete's profile that you want to assist.
Step 3: Expand Edit Options
- On the Athlete Profile Page, locate the 3-dot menu to expand the edit options.
Step 4: Select "Send Welcome Email"
- Choose this option to send a welcome email to the athlete. An email will be dispatched to the athlete's registered email address with a link for them to activate their account.
- Important!: For security purposes, this link will remain active for 72 hours. After this time, it will be necessary to send a new "Send Welcome Email" email for security.
- If you have an ELITE Package, your Customer Success Representative can modify the email expiration time.
Step 5: Athlete Receives Email
- The athlete will receive an email from the CoachMePlus application containing:
- Activation instructions
- Account group code information
- Athlete Username information
- "Activate Account" link
- Links to iOS and Android app downloads
By following these steps, you can ensure athletes receive a warm welcome and access essential information about their CoachMePlus account, setting the stage for a successful experience within the platform.